Effective Date: 20 August 2026

This Refund & Cancellation Policy explains the general rules applicable to purchases, subscriptions, renewals, cancellations and refund requests for services provided by NaamX through naamx.com.

Specific products or services may have additional refund conditions that are displayed at the time of purchase or included in the applicable service agreement.

1. Scope of This Policy

This policy may apply to NaamX web hosting, domains, business email, cloud services, ERP, POS, SaaS, software subscriptions and other paid digital services, subject to the terms of the particular service.

2. Order Confirmation

An order is considered submitted when the customer completes the applicable checkout or ordering process and provides the required information.

Certain services may require successful payment, verification or manual approval before activation.

3. Service Activation

Once a service has been activated or provisioned, cancellation and refund eligibility may depend on the type of service and the amount of work or resources already committed.

4. Hosting Services

Refund eligibility for hosting services depends on the applicable hosting package, billing cycle and any promotional or introductory terms shown at the time of purchase.

Setup, provisioning or third-party costs may be excluded from a refund where applicable.

5. Domain Registration

Domain registration, renewal and transfer fees are generally non-refundable once a domain transaction has been successfully processed with the applicable registrar or registry.

Domain names are subject to registry and registrar rules, which may affect cancellation and refund eligibility.

6. SSL Certificates

Refund eligibility for SSL certificates may depend on whether the certificate has already been issued, installed or processed by the relevant certificate provider.

7. Business Email Services

Refunds for business email services may depend on whether accounts have already been provisioned, configured or used.

8. ERP, POS and SaaS Services

Subscription-based ERP, POS, CRM and SaaS services may be cancelled according to the billing terms associated with the selected plan.

Unless a specific plan states otherwise, cancellation normally stops future renewal and does not automatically create a refund for a period that has already been billed.

9. Custom Development & Services

Custom development, configuration, migration, integration, customization, consulting and professional services may be non-refundable once work has started.

If a custom project is cancelled, any refund or outstanding balance will be determined according to the applicable project agreement, scope of work and work already completed.

10. Digital Products

Digital products, licenses, downloadable resources and software products may be subject to specific refund terms displayed at the time of purchase.

Where a digital product has been delivered, downloaded, activated or materially used, refund eligibility may be limited where permitted by applicable law.

11. Subscription Cancellation

Customers may request cancellation of eligible recurring services through the applicable account or by contacting NaamX.

Unless otherwise stated, cancellation prevents future renewal but does not necessarily refund the current billing period.

12. Automatic Renewals

Services configured for automatic renewal may renew at the end of the applicable billing period unless cancelled before the renewal date.

Customers are responsible for reviewing their subscriptions and cancellation status before renewal.

13. Refund Requests

Refund requests should be submitted as soon as possible after the relevant transaction.

Please include your name, registered email address, invoice or order information, service name and reason for the request.

14. Refund Review

Each refund request may be reviewed based on the applicable service terms, payment status, service usage, provisioning status and applicable law.

Approval of a refund is not automatic simply because a service has been cancelled.

15. Approved Refunds

If a refund is approved, NaamX will generally process it using the original payment method where technically and legally possible.

The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

16. Payment Gateway Charges

Where payment processors, banks or third-party gateways charge transaction fees that cannot be recovered by NaamX, such fees may be excluded from a refund where permitted by applicable law.

17. Duplicate Payments

If a customer accidentally makes a verified duplicate payment, NaamX may review the transaction and, where appropriate, refund the duplicate amount after verification.

18. Failed Payments

A failed or reversed payment does not automatically constitute a cancellation of a service.

Customers should verify their account and billing status after a failed transaction.

19. Fraudulent Transactions

NaamX may investigate transactions that appear unauthorized, fraudulent or suspicious.

Services associated with suspected payment fraud may be temporarily restricted while the transaction is reviewed.

20. Service Suspension

Failure to pay an invoice by the applicable due date may result in service suspension or termination according to the relevant service terms.

Suspension due to non-payment does not automatically create a right to a refund.

21. Promotional Offers

Promotional pricing, discounts, coupons and special offers may have separate conditions. Unless expressly stated otherwise, promotional amounts are subject to the terms presented at the time of purchase.

22. Refund Exceptions

Refunds may not be available in situations including, where applicable:

• Domain registration or renewal already processed
• Services already fully delivered
• Custom work already completed
• Services cancelled after substantial usage
• Violation of our Terms & Conditions or Acceptable Use Policy
• Fraudulent or abusive activity
• Third-party fees that cannot be recovered
• Expired or completed service periods

23. Termination for Policy Violations

If a service is suspended or terminated because of a serious violation of NaamX policies, applicable law or security requirements, the customer may not be entitled to a refund for unused service time unless required by applicable law or the relevant agreement.

24. Changes to This Policy

NaamX may update this Refund & Cancellation Policy from time to time to reflect changes in services, payment methods, business practices or applicable legal requirements.

25. Contact Us

If you have a question about a payment, cancellation or refund, please contact NaamX with your order or invoice information.

Billing, Refund & Cancellation Support

Email: info@naamx.com

Website: naamx.com

NaamX